A sample from the book is given below.


5 Management Responsibility                                                                  QSP01001

5.1 GeneralManagement will manage processes to ensure customerrequirements are produced to deliver the product and/or service required.

Enabling steps to support this:
a)  creatingthe right work environment;
b)  agreeingon the quality policy and objectives;
c)  settingup the Quality Management System;
d)  doingmanagement reviews;
e)  havingenough resources.

5.2 Customer Needs and Requirements
The management will use a customer supplied brief or produceagreed requirements to obtain customer approval.

5.3 Quality Policy
The management will apply thequality system [1] following the prescribed guidelines toachieve a supplier and customer focussedquality organisation.

1.  Confine the portfolio, of products orservices to things' theorganisationeither is or can be good at delivering.
2.  The products or services our organizationdelivers are good ‑ evenif this meansa delay in getting them to market.
3.  Will not price by percentage mark-ups.Will focus on meeting andbeating marketprices through continuous and rapid cost reduction.
4.  The organisation applies a continual andrapid quality improvementprocess to allits operations.
5.  The organisation seeks continual andrapid reductions in responsetime. Beingquicker than the competition isn't quick enough.
6.  In the organisation its personnel, arecompensated, for theirknowledge, noton their seniority, job classifications orprevailingwages.
7.  All members of our organisation, stayfocused and organised tomeet andexceed customer or supplier expectations.
8.  The management operate with acontinuous quality improvementprocess inplace to keep current customers and win new customers.  

Signature................................................................................................................... Position: Director/Manager Date...........................................................................................................................

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